ADVANCE NOTICE OF SEARCH AND RESERVATION COVID-19

As of December 1, 2021, any travel agency making a new request for research and reservations for their customers must first ensure that all travelers who will be on file are advised of all the statements below concerning the context of travel in COVID-19.

Please note that this must be communicated to travellers before they begin any formalities with Sentiers du Monde – Voyage Bellevue, and all its representatives and receptives in Canada and around the world:

1. A warning from the Government of Canada asking Canadians to take special health precautions for all travel (level 3) is currently in force in Canada and applies to all destinations. A warning to avoid all cruising (level 4) is still in force. It is the traveler’s responsibility to stay informed at all times by consulting Travel Reports and Warnings – Voyage.gc.ca.

2. The traveler is solely responsible for knowing the entry and exit requirements of the countries visited or in transit and solely responsible for obtaining the necessary travel documents, vaccinations and tests for entry to and exit from the countries concerned. Please note that the government of the visited country may require proof of vaccination, a negative COVID-19 test (antigenic or PCR) or an official document to be presented to the relevant authorities, such as a “health pass”, in order to gain access to certain places and activities at the destination, thus guaranteeing to the visited country that the traveler is adequately vaccinated.

It is the traveler’s responsibility to stay informed at all times by visiting https://www.iatatravelcentre.com/world.php.

3. To date, all travelers must have a minimum of 2 doses of a Health Canada-approved vaccine to travel outside the country. Note that there are currently also mandatory 14-day confinements on arrival in many destinations, as well as on return to Canada for travelers who do not have 2 vaccines approved by Health Canada or the country visited. Note that there may be several other Covid-19 negative tests ($) (antigenic or PCR) to be taken before departure, but also at various times during the trip (airport(s) or land).

4. Upon return to Canada, the traveler must present a negative COVID-19 test (PCR mandatory), to be performed a maximum of 72 hours prior to return. In addition, all passengers returning to Canada will be required to undergo a rapid test on arrival (free of charge). The test will take place at the airport, and the traveler will have to isolate himself until the results are obtained. Other measures for returning home remain exactly the same, i.e. full vaccination required for travel, Arrivecan, PCR test 72 hours before return, etc.

5. It is now possible to take a COVID-19 test at home ($) or via video-conferencing at destination ($), with a collection kit or a self-administered test kit performed during a telehealth session with Switch Health. For full details, visit https://www.switchhealth.ca/fr/partners/aeroplan/.

6. The context in which services will be provided (air transport, hotels, cruise lines and excursionists) and the procedures to which travellers will be obliged to adhere (masks, vaccinations, health checks, etc.) are not yet known, and may change over the coming weeks and months. By making the reservation, the traveler agrees to be subject to such changes and adjustments to mandatory procedures as may occur at any time prior to departure or during the trip.

7. During this period of constant change, there may be itinerary changes on the land portions and various services to our packages, due to the COVID-19 context. Equivalent services will then be offered at the destination.

8. As different receivers and airlines have different cancellation and flexibility policies, it is the traveler’s responsibility to ensure that they are appropriate prior to booking. Please note that these may change before booking, without prior notice, depending on the evolution of the pandemic situation in the destination concerned.

Thank you

Management Updated: December 15, 2021

Health measures

We want you to know that your health and safety are important to us. Since the beginning of the health crisis, we have been working closely with our various service providers to implement sanitary standards that will enable you to travel in complete safety. You will find below some of the measures put in place by our various service providers to ensure the protection of our travelers.

Aerial

• Face masks must be worn at the airport and during flights by all employees and travellers;
• Installation of hand sanitizer dispensers at airports;
• Regular disinfection of frequently touched surfaces at check-in and boarding;
• Passenger’s temperature taken with a contactless thermometer at check-in. Travelers may also be asked about their state of health before boarding;
• Signposting and road markings to facilitate physical distancing;
• Cadenced rear-to-front boarding to limit on-board crossovers;
• External disinfection of all hand baggage before boarding;
• Thorough cleaning of frequently touched surfaces on board aircraft before each flight: toilets, belt buckles, seat controls, lighting and ventilation controls, armrests, shelves, entertainment system screens and surfaces, windows, flaps, overhead bin handles, headrest covers, etc.
• Disinfection of aircraft interiors with electrostatic sprays before each flight;
• Equipped with a HEPA filtration system that continuously renews the cabin air and captures 99.9% of airborne particles;
• Limited cabin service and suspension of duty-free service;
• Distribution of pre-packaged food and bottled water only;
• Distribution of disposable personal care kits including disinfectant and wipes.

Activities and sightseeing

• Hand sanitizer dispensers in several locations;
• Regular disinfection of frequently touched surfaces;
• Signage and pavement markings to facilitate distancing;
• Adapted visiting hours to reduce traffic.

Cruises

• Improved screening protocol;
• Reducing the number of passengers on board;
• Reducing the number of participants per activity;
• Abolition of self-service at buffets and beverage stations;
• Creation of a post on board to monitor public health;
• Disinfection of ships between cruises;
• Improved filtration systems;
• Continuous monitoring of passenger and crew temperature;
• Increased sanitation measures ;
• Continuously cleaned boarding terminals;
• Online check-in and staggered boarding ;
• Enhanced medical measures ;
• Safe social distancing;
• Health and sanitation protocols in destinations.

Destinations

Each country decides on its own sanitary rules in relation to Covid-19. These rules are regularly modified. For the latest entry restrictions imposed by countries due to COVID-19, please refer to the IATA website: https: //www.iatatravelcentre.com/world.php. If necessary, contact your travel consultant to find out about the country’s entry restrictions and health measures.

Lodgings

• Frequent cleaning of public spaces;
• Hand sanitizer dispensers in public areas;
• Limit the number of people in an elevator at the same time;
• Disinfection of the most sensitive areas in rooms using certified products or steam;
• Contactless arrival and departure with digital key in several establishments;
• Employees trained to apply sanitary measures;
• Temporary closure of training rooms, pools and spas.

Restaurants

• Reduced capacity to maintain a distance of 2 meters between customers at all times;
• Disposable napkins preferred;
• Thorough disinfection of tables and cutlery after each customer;
• Food distribution by employees only in buffets;
• Contactless payment and e-billing.

Travel advice

Updated on December 1, 2021

Policy

COVID-19

We want you to know that your health and safety are important to us. This is why we offer you the possibility of modifying your existing reservations according to newly established terms and conditions. The policy applies to packages booked before March 14, 2020 for travel scheduled by December 1, 2021.

All customers who have booked a package on any of the destinations offered by Sentiers du Monde for travel scheduled between now and December 1, 2021 are authorized to change their travel dates once only. For customers who wish to cancel their reservation, please refer to the Terms and Conditions.

Changes to individual bookings can be made up to 14 days before departure. In the event of a price difference between the original booking and the new booking, customers will be required to pay the supplement. No refund will be given if the price of the new booking is lower than the original price. For requests to modify an existing reservation for all departures between now and December 1, we invite you to contact us by e-mail at reservations@lessentiersdumonde.com.

Changes to group bookings can be made up to 14 days before departure, subject to certain conditions. For further information and requests to modify an existing booking, please write to us at reservations@lessentiersdumonde.com.

For all trips after December 1, 2021, please refer to the terms and conditions of the Sentiers du Monde 2021-2022 brochure. Should any changes be made to this new flexibility policy as a result of the evolution of COVID-19 or new government requirements, we will keep you informed of developments.

We apologize for any inconvenience beyond our control caused by the exceptional situation we are currently experiencing.

The Sentiers du Monde team